TotalDesk v1.7.22 – Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk is the only all-in-one help desk solution for WordPress.It includes all the support features you need, such as a ticket and notification system, live chat, knowledge base, reporting and integration modules.Get TotalDesk instead of a separate helpdesk plugin!

Demo: https://code SK/20502693

Features: TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

  • Ticketing system
    • Drei neue Waagen
    • Extract from inbox
    • Agent and Reporter are two roles.
    • my ticket page
    • Configure default settings for new tickets.
    • Set your own ticket status.
    • Create your own ticket type.
    • Create custom tickets for projects/systems.
    • Attachment help
    • Notify Agent Notice
    • HTML WYSIWYG comment form
    • saved replies
    • Records and History System
    • Export XLS file
    • Journalists and agents can respond to emails.
    • Ticket overview (assigned to, color status)
      Archive Inbox Folder
  • Notifications
    • Notify by email
    • Notifications on the desktop
    • Notifications on Slack
    • Notify me when a ticket is generated.
    • Notify me when someone replies
    • Notify me when the status changes.
    • Notify me of updates to Agent.
  • Livechat
    • Start a new conversation with a new topic (new ticket)
    • Enter a dialog with the specified ticket ID.
    • If no agent is available, send a message (new ticket).
    • Every communication in the chat room is preserved.
  • knowledge base
    • Make an FAQ from the ticket.
    • Sort FAQs by topic.
    • Customize theme icons
    • Search FAQs in real time.
    • Track FAQ view.
    • 3 pre-installed widgets
    • Sort FAQs by popularity/views
    • 2 different layouts (box, list)
  • Reports
    • agent ticket
    • Ticket availability
    • Ticket type
    • system ticket
    • year pass
    • monthly pass
    • Annual and monthly fares
  • Integrations
    • WooCommerce
    • Envato
    • Slack
  • Well-documented

Changelog: TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

- NEW:    Default sort order for my tickets on ticket ID DESC
- FIX:    Improved Sorting by date and ticket ID in my tickets
- FIX:    Single FAQ Schema issue
- FIX:    Removed tags from data

- NEW:    Added support (rich snippet data) to FAQ Archives & Pages
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- FIX: get_sites function not available 1.7.20 - NEW: Added Gutenberg support for all Post types - NEW: Added 3 new parameters to faqs shortcode: accordion show_faq_icon faq_columns
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- FIX: Removed Databales CDN loading - FIX: Multisite register roles globally 1.7.19 - FIX: Comments not visible when ticket closed - FIX: Comments not showing in DIVI theme 1.7.18 - NEW: Close comments when a ticket is marked as solved / closed
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- NEW: Updated all translations - FIX: Updated font awesome in backend also - FIX: Data privacy checkbox not removed when deactivated - FIX: Removed the login URL filter as admins cant login when no page was set 1.7.17 - FIX: Font awesome updated to v5 1.7.16 - NEW: Dispaly Website URL in ticket frontend - FIX: product removed after single ticket backend saved 1.7.15 - NEW: WooCommerce Order & Product & Envato Item display in single ticket page
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- NEW: Set order subjects yourself
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- FIX: Huge performance increase when you used WooCommerce - FIX: Website URL for woo form fields disabled by default - FIX: Added wp_kses to message field in checkbox - FIX: Moved Data privacy checkbox below message field 1.7.14 - NEW: Data privacy checkbox for all new ticket forms (GDPR)
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- NEW: Updated translation files - FIX: PHP notices 1.7.13 - NEW: Dropped Redux Framework support and added our own framework Read more here: This ensure auto updates & removes all gutenberg stuff You can delete Redux (if not used somewhere else) afterwards
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1.7.12 - NEW: Advanced settings > disable font awesome loading - FIX: JS / CSS loading when not enabled services - FIX: From now on all shortcodes will be removed from new tickets 1.7.11 - FIX: User creation with empty mail / username - FIX: Had to drop Slack Integration due to the PHP package is now maintained Looking for another solution 1.7.10 - NEW: Send feedback message + satisfied to agent
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1.7.9 - NEW: Agents can close tickets in fronted - FIX: PHP notice in faq post type 1.7.8 - NEW: Added time caching for inbox + automatically close tickets - FIX: Custom fields not showing in single ticket - FIX: Wrong custom field validation for Envato or Woo 1.7.7 - NEW: Big Performance Release !! MAKE SURE YOU ARE ON LATEST VERSION OF REDUX FRAMEWORK !! - FIX: Translations updated 1.7.6 - FIX: Create ticket "not set" - FIX: My Tickets title too long did not break 1.7.5 - NEW: FAQ topics URL contains parent category in URL now - NEW: faqs shortcode now can contain multiple categories COMMA separated - FIX: INBOX PHP fatal error - FIX: Single FAQ back to did not show correct last FAQ topic - FIX: CSS issue in Flatsome with widget - FIX: Margin missing when using fab icon - FIX: CSS issue with not aligned items 1.7.4 - NEW: Custom separate fields for WooCommerce, Simpel & Envato ticket form - NEW: Show title in faq topics - NEW: 2 new Options to disable / enable show topic children or categories - NEW: Hide FAQs if subtopics exists - NEW: Better flatsome support - NEW: Multiple new Arguments for faqs shortcode: topic = '', show_topic_title = 'false', show_back_to_parent_topic = 'false', content = 'false', excerpt = 'true', link = 'true', max_faqs = '-1', show_children = 'false', hide_faqs_when_subcategories_exists = 'false', show_child_categories = 'true', columns = $this->get_option('FAQColumns'), order = 'ASC', orderby = 'menu_order', - FIX: Search icon fix in flatsome - FIX: Wrong CSS Class for before FAQs - FIX: Tickets in My Account of WooCommerce could not be submitted 1.7.3 - FIX: Mail fetching not working when custom required fields created 1.7.2 - FIX: Added array filter for required / optional new fields Ticket could not be created! not set! 1.7.1 - NEW: Agents can create tickets on behalf of customers in the new ticket page:
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- NEW: FAQ search also searches in comments: - NEW: Cleaned the plugin settings / moved fields - NEW: WooCommerce FAQ integration now can use excerpt + links. Also columns can be set now:
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- NEW: Custom fields will also be exported in Excel file - NEW: Topics widget can hide / show empty topics and display subcategories
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- NEW: Add / Create content before FAQs or Tickets
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- FIX: Live Search not working in sidebar when disabled in plugin settings - FIX: when new ticket got an error, previous filled out fields were gone - FIX: Live chat could not be started because of custom fields missing - FIX: Attachment lightbox hidden behind chat - FIX: Updated POT file 1.7.0 - NEW: Custom Ticket Input Fields You can now create custom text fields (required or optional) within plugin settings Example: - FIX: Added required attribute to input fields