TotalDesk is the only all-in-one help desk solution for WordPress.It includes all the support features you need, such as a ticket and notification system, live chat, knowledge base, reporting and integration modules.Get TotalDesk instead of a separate helpdesk plugin!
Demo: https://code canyon.net/item/total SK/20502693
Features: TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
- Ticketing system
- Drei neue Waagen
- Extract from inbox
- Agent and Reporter are two roles.
- my ticket page
- Configure default settings for new tickets.
- Set your own ticket status.
- Create your own ticket type.
- Create custom tickets for projects/systems.
- Attachment help
- Notify Agent Notice
- HTML WYSIWYG comment form
- saved replies
- Records and History System
- Export XLS file
- Journalists and agents can respond to emails.
- Ticket overview (assigned to, color status)
Archive Inbox Folder
- Notifications
- Notify by email
- Notifications on the desktop
- Notifications on Slack
- Notify me when a ticket is generated.
- Notify me when someone replies
- Notify me when the status changes.
- Notify me of updates to Agent.
- Livechat
- Start a new conversation with a new topic (new ticket)
- Enter a dialog with the specified ticket ID.
- If no agent is available, send a message (new ticket).
- Every communication in the chat room is preserved.
- knowledge base
- Make an FAQ from the ticket.
- Sort FAQs by topic.
- Customize theme icons
- Search FAQs in real time.
- Track FAQ view.
- 3 pre-installed widgets
- Sort FAQs by popularity/views
- 2 different layouts (box, list)
- Reports
- agent ticket
- Ticket availability
- Ticket type
- system ticket
- year pass
- monthly pass
- Annual and monthly fares
- Integrations
- WooCommerce
- Envato
- Slack
- Well-documented
Changelog: TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
1.7.22
- NEW: Default sort order for my tickets on ticket ID DESC
- FIX: Improved Sorting by date and ticket ID in my tickets
- FIX: Single FAQ Schema issue
- FIX: Removed tags from Schema.org data
1.7.21
- NEW: Added schema.org support (rich snippet data) to FAQ Archives & Pages
Check out the post on imgur. com
- FIX: get_sites function not available
1.7.20
- NEW: Added Gutenberg support for all Post types
- NEW: Added 3 new parameters to faqs shortcode:
accordion
show_faq_icon
faq_columns
Check out the post on imgur. com
- FIX: Removed Databales CDN loading
- FIX: Multisite register roles globally
1.7.19
- FIX: Comments not visible when ticket closed
- FIX: Comments not showing in DIVI theme
1.7.18
- NEW: Close comments when a ticket is marked as solved / closed
Check out the post on imgur. com
- NEW: Updated all translations
- FIX: Updated font awesome in backend also
- FIX: Data privacy checkbox not removed when deactivated
- FIX: Removed the login URL filter as admins cant login when no page was set
1.7.17
- FIX: Font awesome updated to v5
1.7.16
- NEW: Dispaly Website URL in ticket frontend
- FIX: product removed after single ticket backend saved
1.7.15
- NEW: WooCommerce Order & Product & Envato Item display
in single ticket page
Check out the post on imgur. com
- NEW: Set order subjects yourself
Check out the post on imgur. com
- FIX: Huge performance increase when you used WooCommerce
- FIX: Website URL for woo form fields disabled by default
- FIX: Added wp_kses to message field in checkbox
- FIX: Moved Data privacy checkbox below message field
1.7.14
- NEW: Data privacy checkbox for all new ticket forms (GDPR)
Check out the post on imgur. com
- NEW: Updated translation files
- FIX: PHP notices
1.7.13
- NEW: Dropped Redux Framework support and added our own framework
Read more here: https://www.welaunch.io/en/2021/01/switching-from-redux-to-our-own-framework
This ensure auto updates & removes all gutenberg stuff
You can delete Redux (if not used somewhere else) afterwards
https://www.welaunch.io/updates/welaunch-framework.zip
Check out the post on imgur. com
1.7.12
- NEW: Advanced settings > disable font awesome loading
- FIX: JS / CSS loading when not enabled services
- FIX: From now on all shortcodes will be removed from new tickets
1.7.11
- FIX: User creation with empty mail / username
- FIX: Had to drop Slack Integration due to the PHP package is now maintained
Looking for another solution
1.7.10
- NEW: Send feedback message + satisfied to agent
Check out the post on imgur. com
1.7.9
- NEW: Agents can close tickets in fronted
- FIX: PHP notice in faq post type
1.7.8
- NEW: Added time caching for inbox + automatically close tickets
- FIX: Custom fields not showing in single ticket
- FIX: Wrong custom field validation for Envato or Woo
1.7.7
- NEW: Big Performance Release
!! MAKE SURE YOU ARE ON LATEST VERSION OF REDUX FRAMEWORK !!
- FIX: Translations updated
1.7.6
- FIX: Create ticket "not set"
- FIX: My Tickets title too long did not break
1.7.5
- NEW: FAQ topics URL contains parent category in URL now
- NEW: faqs shortcode now can contain multiple categories COMMA separated
- FIX: INBOX PHP fatal error
- FIX: Single FAQ back to did not show correct last FAQ topic
- FIX: CSS issue in Flatsome with widget
- FIX: Margin missing when using fab icon
- FIX: CSS issue with not aligned items
1.7.4
- NEW: Custom separate fields for WooCommerce, Simpel & Envato ticket form
- NEW: Show title in faq topics
- NEW: 2 new Options to disable / enable show topic children or categories
- NEW: Hide FAQs if subtopics exists
- NEW: Better flatsome support
- NEW: Multiple new Arguments for faqs shortcode:
topic = '',
show_topic_title = 'false',
show_back_to_parent_topic = 'false',
content = 'false',
excerpt = 'true',
link = 'true',
max_faqs = '-1',
show_children = 'false',
hide_faqs_when_subcategories_exists = 'false',
show_child_categories = 'true',
columns = $this->get_option('FAQColumns'),
order = 'ASC',
orderby = 'menu_order',
- FIX: Search icon fix in flatsome
- FIX: Wrong CSS Class for before FAQs
- FIX: Tickets in My Account of WooCommerce could not be submitted
1.7.3
- FIX: Mail fetching not working when custom required fields created
1.7.2
- FIX: Added array filter for required / optional new fields
Ticket could not be created! not set!
1.7.1
- NEW: Agents can create tickets on behalf of customers in the new ticket page:
Check out the post on imgur. com
- NEW: FAQ search also searches in comments: https://imgur.com/a/exeDbm9
- NEW: Cleaned the plugin settings / moved fields
- NEW: WooCommerce FAQ integration now can use excerpt + links. Also columns can be set now:
Check out the post on imgur. com
- NEW: Custom fields will also be exported in Excel file
- NEW: Topics widget can hide / show empty topics and display subcategories
Check out the post on imgur. com
- NEW: Add / Create content before FAQs or Tickets
Check out the post on imgur. com
- FIX: Live Search not working in sidebar when disabled in plugin settings
- FIX: when new ticket got an error, previous filled out fields were gone
- FIX: Live chat could not be started because of custom fields missing
- FIX: Attachment lightbox hidden behind chat
- FIX: Updated POT file
1.7.0
- NEW: Custom Ticket Input Fields
You can now create custom text fields (required or optional)
within plugin settings
Example: https://imgur.com/a/nv4CKq0
- FIX: Added required attribute to input fields
