TotalDesk is the only all-in-one help desk solution for WordPress.It includes all the support features you need, such as a ticket and notification system, live chat, knowledge base, reporting and integration modules.Get TotalDesk instead of a separate helpdesk plugin!
Demo: https://code canyon.net/item/total SK/20502693
Features: TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
- Ticketing system
- Drei neue Waagen
- Extract from inbox
- Agent and Reporter are two roles.
- my ticket page
- Configure default settings for new tickets.
- Set your own ticket status.
- Create your own ticket type.
- Create custom tickets for projects/systems.
- Attachment help
- Notify Agent Notice
- HTML WYSIWYG comment form
- saved replies
- Records and History System
- Export XLS file
- Journalists and agents can respond to emails.
- Ticket overview (assigned to, color status)
Archive Inbox Folder
- Notify by email
- Notifications on the desktop
- Notifications on Slack
- Notify me when a ticket is generated.
- Notify me when someone replies
- Notify me when the status changes.
- Notify me of updates to Agent.
- Start a new conversation with a new topic (new ticket)
- Enter a dialog with the specified ticket ID.
- If no agent is available, send a message (new ticket).
- Every communication in the chat room is preserved.
- knowledge base
- Make an FAQ from the ticket.
- Sort FAQs by topic.
- Customize theme icons
- Search FAQs in real time.
- Track FAQ view.
- 3 pre-installed widgets
- Sort FAQs by popularity/views
- 2 different layouts (box, list)
- agent ticket
- Ticket availability
- Ticket type
- system ticket
- year pass
- monthly pass
- Annual and monthly fares
Changelog: TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
1.7.22 - NEW: Default sort order for my tickets on ticket ID DESC - FIX: Improved Sorting by date and ticket ID in my tickets - FIX: Single FAQ Schema issue - FIX: Removed tags from Schema.org data 1.7.21 - NEW: Added schema.org support (rich snippet data) to FAQ Archives & PagesCheck out the post on imgur. com- FIX: get_sites function not available 1.7.20 - NEW: Added Gutenberg support for all Post types - NEW: Added 3 new parameters to faqs shortcode: accordion show_faq_icon faq_columnsCheck out the post on imgur. com- FIX: Removed Databales CDN loading - FIX: Multisite register roles globally 1.7.19 - FIX: Comments not visible when ticket closed - FIX: Comments not showing in DIVI theme 1.7.18 - NEW: Close comments when a ticket is marked as solved / closedCheck out the post on imgur. com- NEW: Updated all translations - FIX: Updated font awesome in backend also - FIX: Data privacy checkbox not removed when deactivated - FIX: Removed the login URL filter as admins cant login when no page was set 1.7.17 - FIX: Font awesome updated to v5 1.7.16 - NEW: Dispaly Website URL in ticket frontend - FIX: product removed after single ticket backend saved 1.7.15 - NEW: WooCommerce Order & Product & Envato Item display in single ticket pageCheck out the post on imgur. com- NEW: Set order subjects yourselfCheck out the post on imgur. com- FIX: Huge performance increase when you used WooCommerce - FIX: Website URL for woo form fields disabled by default - FIX: Added wp_kses to message field in checkbox - FIX: Moved Data privacy checkbox below message field 1.7.14 - NEW: Data privacy checkbox for all new ticket forms (GDPR)Check out the post on imgur. com- NEW: Updated translation files - FIX: PHP notices 1.7.13 - NEW: Dropped Redux Framework support and added our own framework Read more here: https://www.welaunch.io/en/2021/01/switching-from-redux-to-our-own-framework This ensure auto updates & removes all gutenberg stuff You can delete Redux (if not used somewhere else) afterwards https://www.welaunch.io/updates/welaunch-framework.zipCheck out the post on imgur. com1.7.12 - NEW: Advanced settings > disable font awesome loading - FIX: JS / CSS loading when not enabled services - FIX: From now on all shortcodes will be removed from new tickets 1.7.11 - FIX: User creation with empty mail / username - FIX: Had to drop Slack Integration due to the PHP package is now maintained Looking for another solution 1.7.10 - NEW: Send feedback message + satisfied to agentCheck out the post on imgur. com1.7.9 - NEW: Agents can close tickets in fronted - FIX: PHP notice in faq post type 1.7.8 - NEW: Added time caching for inbox + automatically close tickets - FIX: Custom fields not showing in single ticket - FIX: Wrong custom field validation for Envato or Woo 1.7.7 - NEW: Big Performance Release !! MAKE SURE YOU ARE ON LATEST VERSION OF REDUX FRAMEWORK !! - FIX: Translations updated 1.7.6 - FIX: Create ticket "not set" - FIX: My Tickets title too long did not break 1.7.5 - NEW: FAQ topics URL contains parent category in URL now - NEW: faqs shortcode now can contain multiple categories COMMA separated - FIX: INBOX PHP fatal error - FIX: Single FAQ back to did not show correct last FAQ topic - FIX: CSS issue in Flatsome with widget - FIX: Margin missing when using fab icon - FIX: CSS issue with not aligned items 1.7.4 - NEW: Custom separate fields for WooCommerce, Simpel & Envato ticket form - NEW: Show title in faq topics - NEW: 2 new Options to disable / enable show topic children or categories - NEW: Hide FAQs if subtopics exists - NEW: Better flatsome support - NEW: Multiple new Arguments for faqs shortcode: topic = '', show_topic_title = 'false', show_back_to_parent_topic = 'false', content = 'false', excerpt = 'true', link = 'true', max_faqs = '-1', show_children = 'false', hide_faqs_when_subcategories_exists = 'false', show_child_categories = 'true', columns = $this->get_option('FAQColumns'), order = 'ASC', orderby = 'menu_order', - FIX: Search icon fix in flatsome - FIX: Wrong CSS Class for before FAQs - FIX: Tickets in My Account of WooCommerce could not be submitted 1.7.3 - FIX: Mail fetching not working when custom required fields created 1.7.2 - FIX: Added array filter for required / optional new fields Ticket could not be created! not set! 1.7.1 - NEW: Agents can create tickets on behalf of customers in the new ticket page:Check out the post on imgur. com- NEW: FAQ search also searches in comments: https://imgur.com/a/exeDbm9 - NEW: Cleaned the plugin settings / moved fields - NEW: WooCommerce FAQ integration now can use excerpt + links. Also columns can be set now:Check out the post on imgur. com- NEW: Custom fields will also be exported in Excel file - NEW: Topics widget can hide / show empty topics and display subcategoriesCheck out the post on imgur. com- NEW: Add / Create content before FAQs or TicketsCheck out the post on imgur. com- FIX: Live Search not working in sidebar when disabled in plugin settings - FIX: when new ticket got an error, previous filled out fields were gone - FIX: Live chat could not be started because of custom fields missing - FIX: Attachment lightbox hidden behind chat - FIX: Updated POT file 1.7.0 - NEW: Custom Ticket Input Fields You can now create custom text fields (required or optional) within plugin settings Example: https://imgur.com/a/nv4CKq0 - FIX: Added required attribute to input fields