support boardIs anWordPress pluginThis helps you communicate with customers automatically using AI-powered bots and chat systems integrated with the most commonly used platforms.

Save time and use the software you already know and love. Communicate directly with your customers in Slack. Connect to Dialogflow and use rich messages quickly.

Demo:https://code canyon.net/item/support-board-help-desk-valium-plug/20359943

Chat Features - Support Board - WordPress Chat Plugin

Smart Chat powered by Dialogflow and Slack

Automate customer communication through AI-powered bots and chat systems integrated with the most popular platforms. Save time and use the software you know and love.

Poor integration

Communicate directly with your customers in Slack. Slack is an instant messaging platform for businesses.Designed to help teams communicate better, it's free and available on Windows, Mac, Android, and iOS.

great chat

Enjoy our beautifully designed chat for a better user experience. Light and fast, the Support Board is a high-performance chat solution for businesses of all sizes. Try it now!

modern administrative district

Clean and modern admin interface, simple and efficient. Manage chats, users and settings from one place - and use a PWA to set up your desktop and mobile admin areas.

WordPress Chat integration

Use the support panel with WordPress. Automatically sync your users and structured data. WordPress Chat is ready to use in minutes and without any code.

Changelog Chat - Support Board - WordPress Chat Plugin

19/01/2022 | Support Board | v3.4.2
SecurityImproved MySQL injection attacks protection.
BugFixed bug related to time in 12h format.
New featureAdded agents dashboard menu.
OptimizationMobile app switch conversations and users by touch move right and left.
OptimizationMobile app back button optimization.
OptimizationMobile app message time design.
OptimizationAgents notifications are now sent when the user send the user details via rich messages.
OptimizationFallback profile picture if the generated one from the user name is broken.
ApiRemoved first paramenter 'recipient_id' and parameter 'department' from the PHP API function 'sb_send_agents_notifications()'.

27/12/2021 | Support Board | v3.4.1
BugFixed bug related to rich messages placeholders design.
BugFixed bug related to WordPress languages.
BugFixed bug related to conversations started by agents.
New featureAdded Grammarly support.
New featureOption to select what webhooks to activate.
New featureAdded Icelandic language.
New featureOption to set a link for articles button.
OptimizationSearch articles by pressing ENTER keyboard button.
OptimizationMinor chat design optimization.
ApiNew parameter 'agent' for the PHP API function 'sb_get_user_conversations()' and JS API AJAX function 'get-user-conversations'.

20/12/2021 | Support Board | v3.4.0
BugFixed bug related to reports date filter.
BugFixed bug related to rating.
BugFixed bug related to online status and email notifications when agent is online.
BugFixed bug related to email piping.
BugFixed bug related to WordPress loggout for admins.
BugFixed bug related to text formatting in shortcode's messages.
BugFixed bug related to agent notifications on conversation transfer to another agent.
BugFixed bug related to article rating for new users.
BugFixed bug related to queue.
BugFixed breakline bug on pop up message.
New featureOnline users notification and sound.
New featureOption to force a single phone country code.
New featureOption to disable manual email piping cron job.
New featureAdd new merge fields: {agent_name} and {agent_email}.
OptimizationMerge fields optimization.
OptimizationConversations and users opening by URL for unauthorized agents is now blocked.
OptimizationRemoved default mndatory email and phone follow-up message on conversations from messaging apps. New shortcode parameter 'required-messaging-apps' to force them.
OptimizationSupport Board WordPress version now have an option to logout Support Board agents if they are not logged in WordPress.
OptimizationImproved translations.
OptimizationMerge field {user_name} is now compatible with follow up and subscribe messages.
ApiNew PHP API function 'sb_get_last_message()'.
ApiNew parameter 'user_id' for the PHP API function 'sb_push_notification()' and JS API AJAX function 'push-notificaiton'.

15/11/2021 | Support Board | v3.3.9
SecurityFix bug that was allowing a user to grant admin privileges via API.
BugFixed bug related to human takeover on messaging apps.
OptimizationFollow-up success message do longer appends the user email, use {user_email} instead.
OptimizationWordPress multisite users of all websites are now synchronized with Support Board.

12/11/2021 | Support Board | v3.3.8
BugFixed bug related to conversation events and message breaklines.
BugFixed bug related to rich messages.
BugFixed bug related to scrolling on mobile devices.
BugFixed design bug related to the queue message.
New featureOption to open an article from an external link.
OptimizationOptimizations for mobile devices.

08/11/2021 | Support Board | v3.3.7
BugFixed bug related to offline message title.
BugFixed bug related to translations with HTML chars.
BugFixed bug related to Push notifications.
BugFixed bug related to office hours and offline message.
BugFixed bug that allow a user to use an agent or admin email to register if the option 'allow duplicated emails' is active.
New featureCloud version.
New featureSaaS version for resellers.
New featureOption to change PWA icon and name, browser favicon, and admin area top-left icon.
New featureOption to set default user details for a new user via JavaScript variable SB_DEFAULT_USER.
New featureOption to allow agents to delete conversations and empty the trash.
New featureOption to send the transcript via email.
New featureOption to send the transcript via email when the conversation is archived via close message.
New featureDouble-way text messages communication.
New featureSupport for text message attachments.
OptimizationImproved performance for translations.
OptimizationAllow duplicate emails option now allow alos duplicated phone numbers.
OptimizationAdmin area language now matches agents and admins language user detail.
OptimizationPush and desktop notifications optimization.
OptimizationOn mobile, if the chat is open and the user clicks the 'back' browser button, the chat close, and the current page remains active.
ApiNew PHP API function 'sb_get_admin_language()'.
ApiNew argument 'attachments' for the PHP API function 'sb_send_sms()' and the JS and API functions 'send-sms'.

10/10/2021 | Support Board | v3.3.6
BugFixed bug related to admin email and sms notifications confirmation message.
New featureArticles parent category. You need to assign again all categories to all articles.
New featureSingle article now supports up to 3 categories.
New featureOption to display Agents & Admins tab also for agents.
New featureOnline status indicator in the Agents & Admins list.
New featureOption to enable the agents and admin tab for agents.
OptimizationImproved performance.
OptimizationAutomatic collapse of the dashboard conversations list.

05/10/2021 | Support Board | v3.3.5
SecurityImproved security related to SQL Injection and XSS attacks.
BugFixed bug related to users pagination.
BugFixed bug related to online user status on the admin area when Pusher is active.
BugFixed bug related to message with attachments.
New featureOption to display additional columns in the user table.
New featureArticles page with WordPress shortcode.
New featureOption to open the links of card and slider rich messages in a new window.
New featureOption to disable reports.
OptimizationImproved 'Another agent is replying to this conversation' message.
OptimizationMinor UI optimizations.
OptimizationVarious minior optimizations.
OptimizationOnline/offline status switcher is now available in the mobile app.
OptimizationImproved flash notifications for the admin area.
ApiNew arguments 'extra' and 'user_ids' for the PHP API function 'sb_get_users()' and the AJAX and WEB API function 'get-users'.
ApiRemoved argument 'exclude_id' from the PHP API function 'sb_get_online_users()' and WEB and JS API functions 'get-online-users'.
ApiRemoved argument 'routing' from the PHP API function 'sb_new_conversation()' and WEB and JS API functions 'new-conversation'.
ApiNew argument 'category' for the JS API function 'SBChat.getArticles()'.
ApiNew PHP API function 'sb_execute_bot_message()'.
ApiThe default returned values of the PHP API function 'sb_get_online_users()' and WEB and JS API functions 'get-online-users' now exclude agents and admins.
ApiFixed bug related to the WEB API function 'email-piping'.
InfoA valid purchase code is now required to enter the admin area.

02/09/2021 | Support Board | v3.3.4
SecurityImproved security related to SQL Injection and XSS attacks.
SecurityFixed security bug that was allowing agents and admins to read data from the database.
BugFixed bug related to routing.
BugFixed bug related agent and department conversation assignment notifications.
OptimizationImproved RTL admin UI and WordPress UI.
OptimizationOn mobile, chat is never opened automatically on page load.
New featureOption to disable email field from the registration form.
ApiPHP API function 'sb_get_online_user_ids()' renamed to 'sb_get_online_user_ids()'.

04/08/2021 | Support Board | v3.3.3
BugFixed bug related to corrupted chars in email piping messages.
BugFixed bug related to routing when Pusher is active.
BugFixed bug related to admin login for WordPress.
New featureNew performance option: minify JS.
New featureNew options for routing and conversations assigned to a single agent.
New featureWordPress options to show the Support Board admin area to custom WordPress users roles.
ApiNew PHP API function 'sb_get_last_agent_in_conversation()'.

12/07/2021 | Support Board | v3.3.1
BugFixed bug related to admin translations.
BugFixed bug related attachments drag and drop.
BugFixed bug related to MailChimp subscription.
BugFixed bug related to SMS sender number, please check it on the settings area and make sure it works.
BugFixed bug related to WordPress conversations synchronization with the logged in user.
New featureAttachments support for email piping.
New featureZapier support.
New featureOption to show the offline message as header text or info message.
New featureManual agent assignment from the admin area when routing is active.
New featureOption to disable the checking of offline agents for the offline message and display it only when out-of-office hours.
OptimizationImprovements for Push notifications, SMS notifications and email notifications.
OptimizationConversation department assignement now alert validated agents also via SMS and Push Notifications.
OptimizationImprovements for the email piping feature.
OptimizationRemoved requirement for email and password when editing a user profile.
OptimizationCross-site function to simplify the cross-site implementation.
OptimizationMinor automations optimizations.
OptimizationNotifications permission request is now showed to users only when a message is sent.
ApiNew PHP API functions 'sb_send_agents_notifications()', 'get_user_by()'.
ApiNew WEB and JS AJAX API function 'update-conversation-agent'.
ApiNew JS API functions 'SBChat.offlineMessage()', 'SBConversation.getUserMessages()'.
ApiNew argument 'agent' for the JS API function 'SBConversation.getLastUserMessage()'.
ApiNew argument 'send_to_active_user' for the JS API function 'SBChat.sendEmail()'.

04/06/2021 | Support Board | V 3.3.0
BugFixed bug related to PNG fallback icons for cross-domain.
BugFixed bug related to HTML code into articles, custom rich messages and email contents.
BugFixed bug related to wrong text to emoji conversion for some world.

03/06/2021 | Support Board | v3.2.9
SecurityFixed security bug that was allowing a user to become a Support Board admin or agent. Please check Users > Admin & Agents to verify that there are no unauthorized agents or admins. This bug does not allow an attacker to insert any malicious software into your server or create any damage to your server.
BugFixed bug related to Dialogflow human takeover double email notification.
BugFixed bug related to conversations status when Dialogflow human takeover request is active.
BugFixed bug related to email piping encoding.
BugFixed bug related to articles deletion.
BugFixed bug related to WordPress users synchronization.
New featureOption to open the WordPress edit user page of an user from the right panel.
New featureAutomations option to send a message instead of the pop-up if the chat is open.
New featureSupport for WordPress user avatars.
New featureOption to adjust the chat button position.
OptimizationProfile edit box now includes custom user details.
OptimizationAdded close button in the chat conversation panel on mobile devices.
InfoRemoved red label for new messages in admin area.
ApiNew argument for the JS API function 'SBF.cookie()', .
ApiNew JS API function 'SBF.UTC()'.

24/05/2021 | Support Board | v3.2.8
BugFixed bug related to PNG fallback icons for cross-domain.
BugFixed bug related to users and conversations count in the admin area.
BugFixed bug related sound notifications.
BugFixed bug related to articles categories.
BugAdded missing translations.

= 21/05/2021 | Support Board | v3.2.7 =
BugFixed various compatibility issues related to email piping.
BugFixed multiple bugs related to SMS notifications.
BugFixed bug related to social share button.
BugFixed various bugs related to automation conditions.
BugFixed bug related to the browser history of the admin area when used within WordPress.
BugFixed bug related to busy conversation alert on admin area.
New featureAdded 20+ languages for both back-end and front-end.
New featureAdmin languages are now fully translated.
New featureOption to add new translations for the admin area.
OptimizationDeleted and archived conversations are now removed in real-time from the left conversations list of the admin area.
OptimizationImproved translations area.
OptimizationAgents email and text message notifications are not sent only to agents who are not online at the moment.
InfoUpdated website.
ApiNew arguments 'sorting', 'agents' for the PHP API function 'sb_get_online_users()' and WEB and JS API funtions 'get-online-users'.
ApiNew PHP API functions 'sb_get_online_users_ids()', 'sb_get_translation()', 'sb_get_active_user_ID()', 'sb_get_agents_in_conversation()', 'sb_conversation_security_error()', 'sb_set_agent_active_conversation()', 'sb_is_active_conversation_busy()'.
ApiNew JS AJAX and WEB API function 'get-agents-in-conversation'.

= 29/04/2021 | Support Board | V 3.2.6 =
SecurityFixed a minor security bug that was allowing a user or agent/admin to stay logged in after a password change.
BugFixed minor design bugs.
BugFixed bug related to shortcodes into welcome message.
New featureOption to subscribe users to the following newsletter services: Mailchimp, Sendinblue, SendGrid, Elastic Email, Campaign Monitor.
New featureOption to enable email piping for all emails.
OptimizationMajor updates and improvements in the design of the mobile app.
ApiNew PHP API function 'sb_newsletter()'.
ApiNew JS AJAX and WEB API function 'newsletter'.

= 22/04/2021 | Support Board | v3.2.5 =
BugFixed bug related to articles in the admin area.
BugFixed bug related to email notifications.
BugFixed bug related to Push notifications.
BugFixed a few design bugs.
New featureOption to enable email piping for all emails.
New featureReports for direct messages.
New featurePerformance optimization options in Settings > Miscellaneous.
New featureOption to download the conversation transcript as .txt file.
New featureOption to make the registration phone field mandatory.
OptimizationAdmin users table is now fully updated in real-time when Pusher is active.
OptimizationLeft arrow animation.
OptimizationImproved email validation.
OptimizationNew messages sent from the server are now recognized as new messages.
OptimizationCron job for email piping is now executed every minute.
OptimizationText message notifications for email piping.
ApiNew PHP API function 'sb_transcript()'.
ApiNew JS AJAX and WEB API function 'transcript'.
ApiDepreacted PHP API function 'sb_csv_conversations()'. Now replaced by 'sb_transcript()'.
ApiDepreacted JS AJAX and WEB API function 'csv-conversations'. Now replaced by 'transcript'.
InfoUpdated translations.